Thank you for shopping with durentboiskincare. I want you to completely satisfied with the purchase and in the event that you are not satisfied – you have 30 days from the date of delivery to request a return.
To initiate a return, contact me at chigoziejc@gmail.com or durent@chigozieayjay.com.ng with your order number and reason for return.
Once approved, you will receive further instructions on how to return the item.
We accept returns under the following conditions:
- Items must be returned within 30 days of the delivery date.
- The product must be unused, unopened, and in its original packaging.
- We do not accept returns on used or opened items for hygiene and safety reasons.
- Proof of purchase is required for all returns.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Once I receive and inspect your returned item, I will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days and back to your original payment method.
NOTE: Shipping costs are non-refundable, and return shipping fees are the customer’s responsibility.
Exchanges: We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at chigoziejc@gmail.com or durent@chigozieayjay.com.ng within 7 days of receiving the product.
Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect item, please reach out to us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue promptly by offering a replacement or refund.
Non-Returnable Items
- Opened or used skincare products
- Gift cards
- Sale or clearance items
- Any item not in its original condition
Need Help? For any return, refund, or exchange inquiries, please contact our support team at chigoziejc@gmail.com or durent@chigozieayjay.com.ng.
We are happy to assist you!
This policy is subject to change at any time without prior notice. Please review our policy before making a purchase.